14-day money-back guarantee
We want you to be sure StorePinger is right for your store. If it isn’t, ask for a refund within 14 days of your purchase and we refund the price of your plan.
Renewals
A yearly renewal can be refunded within 14 days of the renewal date.
Extra sites
Extra sites added to a Pro license can be refunded within 14 days of purchase.
How to ask for a refund
- Reply to your Paddle receipt email, or write to support@storepinger.com from the email address on your account.
- Include your order number or license key.
- We confirm your refund, usually within one business day.
How refunds are paid
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds go back to your original payment method, and usually arrive within 5 to 10 business days depending on your bank.
Taxes and payment fees
Refunds cover the price of the plan. Taxes and payment processing fees charged by our reseller Paddle are not refunded by StorePinger. If Paddle does not return those amounts when it processes a refund, the refund you receive is the price of the plan less those amounts. StorePinger is not responsible for taxes or fees kept by Paddle, your bank or your payment provider.
After a refund
The license that was refunded is deactivated. You can keep using the free StorePinger plugin at any time.